Parcel Protect

Terms & Conditions

Parcel Protect Domestic Cover

This page provides information regarding CouriersPlease Parcel Protect Domestic cover. If you would like to read information about our Parcel Protect International Cover please click here.

If you are looking for our online claim form, please click here. Please note - if you booked your freight through a third party booking agent the claim must be lodged via the booking agent.

Parcel Protect Domestic Cover

At CouriersPlease we provide our customers with superior parcel delivery services throughout Australia. Every year, we are responsible for the delivery of millions of shipments and it’s a responsibility we take very seriously. While we always make every effort to ensure your item arrives on time and in good condition, occasionally things can go wrong.

CouriersPlease Parcel Protect Coverage offers customers automatic cover up to AUD1,000 limit** on all domestic shipments, providing you with even more peace of mind. Things rarely go wrong but, if they do, this cover will ensure we can set them right for you. **Please note that this complementary cover does not cover the first AUD100 of your losses for parcels carried within Australia. 

Parcel Protect Domestic Terms and Conditions

At CouriersPlease we provide our customers with superior parcel delivery services throughout Australia. Every year, we are responsible for the delivery of millions of shipments and it’s a responsibility we take very seriously. Whilst we always make every effort to ensure your item arrives on time and in good condition, occasionally things can go wrong.

Parcel Protect extended warranty coverage offers customers automatic complimentary cover up to AUD1,000** limit on all shipments, providing you with even more peace of mind. **Please note that this complementary cover does not cover the first AUD100 of your losses for parcels and only applies to goods carried within Australia. For goods transported to destinations outside Australia see the Parcel Protect International Terms and Conditions.

When you choose Parcel Protect, you get:

  • Added peace of mind in the knowledge that your goods are covered;

  • Compensation based on the cost of repairing or replacing your lost or damaged goods; or the actual value at the time of loss of the lost or damaged goods which will be the invoice value of the goods, or where there is no invoice value, the market value of the goods taking into account the age and condition of the goods;

Please note that the standard limitations and exclusions of liability set out in the CouriersPlease Terms and Conditions of Carriage will apply to all claims for any loss of or damage to your goods greater than AUD1,000. All other terms and conditions set out in the CouriersPlease Terms and Conditions of Carriage will continue to apply to the services provided by CouriersPlease to you.

The CouriersPlease Parcel Protect Coverage does not cover the following goods:

  1. any high value goods including but not limited to processed tobacco or tobacco products, bullion, precious metal objects, precious stones, precious jewellery, cash, gift cards, USB sticks (and documents stored on USB sticks), documents, birth certificates, travel papers and photocopied paperwork securities, valuable works of art and antiques; 

  2. artwork - includes canvas artwork, framed pictures, jerseys and photographs that contain glass;

  3. mirrors;

  4. flowers;

  5. live plants and trees; 

  6. animals;

  7. temperature controlled or perishable cargo; 

  8. vaccines or other similar medical or pharmaceutical cargo; 

  9. home contents or personal effects e.g. clothing, footwear, toiletries, electronic devices and travel items such as suitcases and backpacks;

  10. motor vehicles, aircraft, helicopters, missiles and similar goods;

  11. dangerous goods i.e. any goods specified as such in the current Australian Dangerous Goods Code (ADG) or in the International Maritime Dangerous Goods Code (IMDG) as amended from time to time and includes any cargo which may become a Dangerous Goods while in our possession or control for whatever reason.

The CouriersPlease Parcel Protect Coverage does not cover loss or damage to your goods as a result of the following events or circumstances: 

  1. routine wear and tear or gradual deterioration; 

  2. inherent vice, ordinary leakage or ordinary loss in weight or volume; 

  3. defective or insufficient packaging of the parcel by you or your contractors or agents); 

  4. any Consequential Loss i.e. any indirect loss suffered by you which was reasonably contemplated by us. It can include but is not limited to loss of profit, loss of income, loss caused by delay or loss of market, or other economic loss.

  5. electrical and/or mechanical and/or electrical failure unless it is caused by visible 
       external physical damage to the item.

Time Limits for Claims 

Any claim for loss or damage to the goods must be notified in writing to us within fourteen (14) days of delivery of the goods or the date by which the goods should have been delivered, whichever is the earlier. Should we not receive any such notice in writing we shall be forever discharged from any and all liability to any person in respect of the goods. 

Third Party Claims

If you made your booking via a third party booking agent all claims must be made via that third party booking agent and not directly to CouriersPlease.