CouriersPlease Cover for Goods in Transit is complimantary, automatic cover of up to $1,000 AUD per consignment booked. This page contains FAQs relating to cover and is intended as a summary of important information only. You should read our Parcel Protect Terms and Conditions for Domestic shipments here, or for Parcel Protect International please click here.
If you're looking for our Online Claim Form please click here. Please note - if you booked your freight through a third party booking agent the claim must be lodged via the booking agent.
For complimentary claims: Settlement of claims is capped at $1,000 AUD and calculated on the pre-GST cost of goods. Final settlement for a complimentary claim includes the pre GST cost of goods less the $100 AUD excess.
An ATL (Authority to Leave) is given in the event of the receiver not being home to sign for the consignment. It allows CouriersPlease to leave your package in a safe place without obtaining a signature.
CouriersPlease offers its customers automatic cover of up to $1,000 AUD per consignment. The first $100 of the claim is not covered.
Claims may be refused in the event that the underwriter determines that your goods were insufficiently packaged. CouriersPlease is a general freight carrier so your consignment must be packaged to withstand the rigours of general freight. The minimum requirements are:
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