Sendle Update - Message from our CEO

CouriersPlease was a long-standing delivery partner and one of Sendle’s major suppliers throughout its journey. During peak periods, CouriersPlease was ranked number one by Sendle for both on-time performance and customer service, reflecting the strength of our national network and the consistent performance of our team.

While it is unfortunate when a business does not reach its full potential, we acknowledge the capable and committed people behind the Sendle brand. Our understanding was that Sendle’s Australian operations continued to perform well for customers, supported by a business model that effectively leveraged the capabilities of delivery partners such as CouriersPlease.

For Sendle customers, the service delivery partner remains unchanged. CouriersPlease will continue to provide the same reliable pick-up and delivery services. While the commercial relationship will change, the service experience will not. Our direct service offering delivers faster transit times, strong DIFOT performance, customer pick-up capability, and a highly competitive rate structure.

To support a smooth transition, we have allocated additional customer service resources dedicated to assisting former Sendle customers. Our priority is to ensure continuity of service and a seamless experience.

CouriersPlease remains committed to delivering flexible, cost-effective, and sustainable parcel delivery solutions nationwide, and we look forward to continuing to support these customers directly.