Staff Vacancies

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Founded in 1983, the Couriers Please system is commonly regarded as Australia's leading courier parcel distribution network. Part of our success is the technology we have developed and invested in over many years, but equally as important are the people who we have recruited and invested in. These people make up the management and operational teams in our Melbourne, Sydney, Adelaide, Brisbane and Gold Coast branches and our Head Office in Sydney.

In all, there are approximately 100 people with various skills and abilities who comprise the different support and management teams around the country. As the company grows and develops, we will continue to promote internal employee development, in addition to recruiting externally those special people who want to be part of our special team.

If you have exceptional customer service skills coupled with the desire to be a part of something great and the attitude and aptitude to contribute to the ongoing success of Couriers Please, then send your resume by email to the manager in your state.

Current Vacancies

Position Description

Position title: Executive Assistant to General Manager Couriers Please and Parcel Overnight Direct
Location:  Pymble  
Reports to:  General Manager, Couriers Please and Parcel Overnight Direct
Direct reports:  None
Status:   Full Time

Position role: summary and objectives

Provide a full range of timely and confidential administrative and executive support and related services to the General Manager of CPPL and POD including preparing high quality documents, reports, letters and related material to support the General Manager’s day to day activities.

The position also includes managing the process of insurance claims on a National level, manage the escalation process of customer complaints for CPPL and POD, manage and process ex gratia requests, coordinate capital expenditure request for sign off and processing and coordinate employee requisitions for approval.

Position profile: responsibilities, accountabilities and performance indicators

Set out main responsibilities/accountabilities of the position in order of importance and identity performance indicators for each accountability – this is also called the duty statement.

Key Qualities and Key Performance Indicators

1. Administration
• Provide executive support to General Manager CPPL/POD
• Screen calls / emails as required relating to General Manager CPPL/POD
• Communicate on behalf of General Manager to Senior Managers/Branch Managers
• Manage and co-ordinate insurance claims on a National level
• Manage relationship and communicate with Insurance company on behalf of CPPL/POD
• Manage and respond to customer complaints on behalf of General Managers
• Manage and respond to escalated complaints with any legal reference
• Manage and process ex gratia requests for approval by General Managers
• Coordinate capex requests for sign off by related Senior Management, record and process approved capex requests.
• Prepare high quality documents, reports, letters and related material to support General Managers
• Coordinate employee requisitions for sign off by General Managers
• General Human Resources coordination
• Other duties as General Managers

Position Description

Person profile: competencies, qualities, experience, qualifications and skills

Professional attributes: relevant experience and qualifications (includes technology and licensing)
• Previous experience in providing executive support and assistance at a senior level
• Demonstrate high level skills in dealing confidentially and courtesy with people at all levels
• Experience in providing a broad range of administrative and related clerical services
• Capacity to maintain a high degree of discretion and exercise sound judgment in dealing with sensitive and confidential matters
• Ability to compose high quality correspondence
• Intermediate to advanced skills in office computing applications including work processing, spreadsheets, database, presentation software such as PowerPoint or similar and email.
• 50+ wpm typing
• Strong organisational skills, the capacity to successfully manage competing priorities, maintain attention to detail and meet deadlines
• Capacity to work independently with minimal direction and collaboratively in a team environment.

Please contact Tracey Anderson This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Applications close July 11th 2008

Email Your Application:

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